Frequently Asked Questions
Orders & Shipping
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How long will it take to receive my order?
You will receive a tracking number via email once your order is on its way.
Can I change or cancel my order?
We process orders quickly to get them to you fast. Please contact us immediately if you need to make a change. We will try our best to accommodate your request if your order has not yet entered the fulfillment process.
I entered the wrong shipping address. What should I do?
Please contact us right away. We can often update the address if the order has not shipped. We are not responsible for orders shipped to an incorrect address provided by the customer.
Returns & Exchanges
What is your return policy?
We offer returns on full-price items within 30 days of delivery, provided they are unworn, unwashed, and in original condition with all tags attached. For details, please see our full Return Policy.
How do I start a return or exchange?
The easiest way is to initiate a return through your account on our website. Log in, find your order, and follow the instructions to generate a return authorization and a prepaid return shipping label.
How long do refunds take to process?
Please allow 7-10 business days for your return to be delivered to our warehouse. After inspection, refunds are processed within 3-5 business days and are issued to the original payment method. The time it takes for the refund to appear on your statement depends on your financial institution.
What items are final sale?
All sale items, items marked as “Final Sale,” and gift cards are not eligible for return or exchange.
Products & Care
How should I care for my items?
Care instructions vary by product. Please refer to the specific care tag attached to your item for the best cleaning and maintenance practices to ensure its longevity.
Do you restock sold-out items?
Popular items may be restocked periodically, but we cannot guarantee availability. We recommend signing up for restock notifications on the product page if an item you want is currently unavailable.
Can I pre-order items?
We occasionally offer pre-orders for new collections. These items will have a clear estimated shipping date on the product page. Your card will be charged at the time of purchase for pre-orders.
Account & Technical
How do I create an account?
You can create an account during checkout or by visiting the account registration page on our website.
I forgot my password. How can I reset it?
Click the “Forgot your password?” link on the login page. You will receive an email with instructions to reset your password.
Why isn’t the discount code I’m trying to use working?
Please ensure the code is entered correctly and is applicable to the items in your cart. Some promotional codes have specific terms, such as being valid for full-price items only or requiring a minimum purchase amount.
Gift Cards & Promotions
Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our website. They are delivered via email and can be used for any purchase.
How do I check my gift card balance?
You can check the balance of a gift card during the checkout process by entering the code in the designated field.
Can I use multiple promo codes on one order?
Typically, only one promotional code can be applied per order.
Still Have Questions?
We are here to help. For any questions not covered above, please reach out to our customer experience team for further assistance. Thank you for choosing NE Coast Style.